FAQ
At MAISON CAONA, we believe every detail matters — from the craftsmanship of our pieces to the clarity of your shopping experience. Below you will find answers to our most frequently asked questions. If you need further assistance, please do not hesitate to contact us.
Shipping
What shipping options are available?
We offer domestic shipping via Economy and Standard services, as well as international shipping through USPS and DHL Express, ensuring your order arrives safely wherever you are in the world.
How long will my order take to arrive?
Domestic Economy shipping typically takes 5–8 business days, while Standard shipping arrives within 3–5 business days. International orders via USPS generally take 7–14 business days; DHL Express international deliveries arrive within 2–5 business days.
Do you ship worldwide?
Yes, MAISON CAONA ships internationally. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Will I receive a tracking number?
Absolutely. Once your order has been dispatched, you will receive a confirmation email with your tracking information so you can follow your parcel every step of the way.
Returns & Exchanges
What is your return policy?
We want you to love your MAISON CAONA piece. If you are not entirely satisfied, please review our full Refund Policy for eligibility details, timeframes, and instructions on how to initiate a return.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please contact our team within the return window outlined in our refund policy, and we will be happy to assist you.
Are customized items eligible for return?
As personalized pieces are made especially for you, items with custom initials are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Materials & Quality
What materials are used in MAISON CAONA handbags?
Our collection features a curated selection of premium materials including genuine leather, faux suede, and high-quality polyester — each chosen for its durability, texture, and refined aesthetic. Full material details are listed on each individual product page.
How should I care for my handbag?
To preserve the beauty of your piece, we recommend storing it in its dust bag when not in use, keeping it away from direct sunlight and moisture, and cleaning it gently with a soft, dry cloth. For leather styles, a leather conditioner applied periodically will help maintain its suppleness.
Customization
Do you offer personalization?
Yes — select styles in our collection can be personalized with your initials, adding a truly bespoke touch to your piece. Where available, the customization option will appear on the product page.
How long does a customized order take?
Personalized orders require additional production time. Please allow an extra 3–5 business days before dispatch for items with custom initials.
Can I change or cancel a customized order?
Because personalized items enter production promptly, changes or cancellations must be requested within 24 hours of placing your order. Please contact us immediately if you need to make an amendment.
Pricing & Discounts
Do you offer any promotions or discount codes?
Yes! We periodically offer exclusive promotions for our community. Our current Summer promotion offers 15% off — discount apply at checkout to enjoy the savings.
Can I use more than one discount code?
Only one discount code may be applied per order. We recommend using the code that offers you the greatest saving.
Payment
What payment methods do you accept?
We accept a variety of secure payment options for your convenience, including Shop Pay, Apple Pay, PayPal, and Google Pay, as well as major credit and debit cards.
Is my payment information secure?
Absolutely. All transactions on MAISON CAONA are processed through encrypted, industry-standard secure channels. Your payment details are never stored on our servers.
Still have a question? We are always here to help. Reach us via our Contact page and a member of our team will respond within 1–2 business days.